At Colton Shots, we are committed to ensuring your satisfaction with our products. Please read the following policy carefully regarding returns and refunds.
1. Eligibility for Returns
- Returns are accepted only for damaged, defective, or incorrect products received.
- Products must be in their original packaging and condition.
- Requests for returns must be made within 7 days of receiving the product.
2. How to Initiate a Return
To request a return, please contact us at [email protected] with your order number, a description of the issue, and photos of the product if applicable.
3. Refunds
- Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
- Approved refunds will be processed using the original payment method, which is cash on delivery.
4. Non-Returnable Items
- Products damaged due to misuse, mishandling, or accidental damage after delivery.
- Products not in original packaging or missing accessories.
5. Exchanges
If you wish to exchange a product, please contact us at [email protected]. We will guide you through the exchange process.
6. Shipping Costs for Returns
Colton Shots will provide instructions for returning eligible products. Shipping costs for returns due to customer preference or non-defective products may not be covered.
7. Contact Us
For any questions regarding returns or refunds, please contact us at [email protected]